Refund policy

Returns & Refunds

At Somniva, your comfort and peace of mind come first.
If something doesn’t feel right with your order, we’re here to support you.

We offer a 30-day return policy, meaning you have 30 days from the day you receive your item to request a return.

Eligibility for returns

To qualify for a return, items must be:

In the same condition as received
Unworn, unused, and unopened
With original packaging and tags
Accompanied by proof of purchase

How to request a return

To start a return, please contact us at hello@somniva.com.au.

If your return is approved, we’ll provide:

A return shipping label
Clear instructions on how and where to send your item

Returns should be sent to:

53 Baird Avenue
Matraville, NSW 2036
Australia

Please note that items returned without prior approval cannot be accepted.

If you have any questions at any point, feel free to reach out — we’re happy to help.

Damaged or incorrect items

Please inspect your order upon arrival.
If your item arrives damaged, defective, or incorrect, contact us as soon as possible so we can resolve the issue promptly.

Non-returnable items

For hygiene and safety reasons, certain items cannot be returned, including:

Personal care or wellness products once opened or used
Custom or personalized items
Gift cards
Sale items

We also cannot accept returns for hazardous materials, flammable liquids, or gases.

If you’re unsure whether your item qualifies, please contact us before initiating a return.

Exchanges

To ensure the fastest resolution, we recommend:

Returning the original item
Placing a new order once your return is approved

Refunds

Once we receive and inspect your return, we’ll notify you of the outcome.

If approved, your refund will be issued to your original payment method within 10 business days.
Please note that processing times may vary depending on your bank or card provider.

If more than 30 business days have passed since your refund was approved, contact us at hello@somniva.com.au.